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And our 2018 Analyst of the Year and Desktop Support Technician of the Year winners are.....

Join us in congratulating this year's 2018 HDI Steel City Award winners:

Analyst of the Year

Chris Olmeda
Help Desk Consultant, Carnegie Mellon University


Desktop Support Technician of the Year                                                          

Philip Holbrook
Level 2 Technician,  Continuum Managed Services

Both Chris and Philip will go on to compete in the Regional Competition where the winner of that will go on to compete in the National Competition at the HDI National Conference in April in Las Vegas!

Thank you to all Nominees !!!

 Nominees for Analyst of the Year:

  • Gage Gimbus,  Help Desk Technician, Continuum IT Managed Services
  • Tabatha Cumer,  Help Desk Support Analyst, UPMC
  • Ashlyn Brickley  Service Desk Specialist, Penn State Outreach Information Technology
  • Matt Defibaugh Technology Analyst, Giant Eagle
  • Michael Hanley,  Help Desk Support Technician, Carnegie Mellon University
  • Steven Krug,  Technology Analyst, Giant Eagle
  • Jeff Ross,  Help Desk Analyst, Senior, UPMC
  • Kamran Raja,  Help Desk Consultant, Duquesne University
  • Mike Lemmon,Service Operations Specialist I, Orrick Herrington & Sutcliffe


 Nominees for Desktop Support Technician of the Year:

  • Brad Denmead, Help Desk Associate, Development Dimensions International
  • Grant Greenawalt, Level 2 Technician, Continuum Managed Services
  • Dominic Clements, Desktop Technician, Orrick Herrington & Sutcliffe
  • Allan Stewart, Desktop Administrator, University of Pittsburgh, Financial Information Systems
  • Philip Holbrook, Level 2 Technician, Continuum Managed Services


Annual Chapter Sponsors

Special Event Sponsors

National Sponsors

HDI proudly acknowledges Robert Half Technology as the premier sponsor of the HDI Awards program. Since 2004, Robert Half Technology has given award finalists the opportunity to be honored as leaders within the technical support industry, attend the industry's leading conference, learn and grow in their professions, and network with peers from around the globe.
With over 120 locations worldwide, Robert Half Technology provides on-demand technical expertise through a full spectrum of IT staffing services – from project, contract-to- hire and full-time staffing, to managed IT services and IT solution consulting. To learn more about Robert Half Technology’s staffing solutions or start your job search, visit



Thank you to AVDA as the sponsor for the automated interview software for nominees.